Consumer Service

If you’re interested in background information related to the Ospelt product range, you will find plenty of information here. If you still have questions, please use the contact form for your enquiry. Our team will respond as quickly as possible.



As a processor and producer of foodstuffs, we have a great responsibility to the public. We are committed to sustainability, because the great feeling we convey through wholesome foods doesn’t stop at the edge of the plate. Here you will find a selection of our commitments. We always strive to continue improving in this area.



Packaging serves many functions. It protects products, guarantees good hygiene, and helps with portioning and declaration. Plastic packaging and the associated impacts on nature are often a controversial topic. Here you will find useful information about packaging and our specific know-how.



Ospelt, with its five production facilities, has a large number of employees from various countries reflecting diverse cultural backgrounds and varied levels of education. Despite the considerable differences, we are one big family. Conscious of the fact that we can achieve our goals only by working together, we are dedicated to our employees every day.

Raw materials and their origins

We live by the principle that top class raw materials are the basis for the quality and taste of products. When buying fish and meat, we pay close attention to how the animals are housed and fed.

We use only premium, rigorously inspected raw materials.

We purchase the majority of our raw materials from domestic or regional suppliers.

Personal interaction and long-standing supplier relations are key. Over half of our suppliers have been our partners for more than 5 years.

We use pork from Switzerland exclusively for our own Malbuner brand. In recent years we have reduced the fat and sodium content in many of our products.

We keep a holistic view on our supply chain with 3 focuses:

  1. Quality assurance and product safety
  2. Ensuring the supply and sustainability of raw materials
  3. Financial aspects
Certificates and Labels

Ospelt is certified according to international standards.

All Ospelt suppliers hold generally recognised certificates of quality and are routinely audited both internally and externally. Certificates include: ASC (Aquaculture Stewardship Council), Organic, BRC Global Standard for Food Safety, EnAW Energy Agency, FOS (Friend of the Sea), IFS (International Featured Standard), ISO, SQMS (McDonald’s Supplier Quality Management System), Suisse Garantie, MAW (Migros Animal Welfare), SWA (Supplier Workplace Accountability).


We are delighted when our daily endeavours in quality and innovation are recognised with awards. The following list is just a small sample of the numerous awards we have received:

6 x Gold for long-standing product quality from the Deutsche Landwirtschafts-Gesellschaft DLG (2018)

Superior Taste Award for Malbuner Pocket Sandwich from the International Taste & Quality Institute iTQi, Brussels (2017)

McDonalds Supplier Award (2015)

“Top Innovation – taste 15” award for the Malbuner Pocket Sandwich at the Anuga Food Fair (2015)


Ospelt is a member of the Liechtenstein Chamber of Commerce and Industry and the Erfurt Chamber of Commerce and Industry (Germany) along with a variety of associations such as: Föderation der Schweizerischen Nahrungsmittel-Industrien (FIAL), Schweizer Fleischverband (SFF), Swiss Convenience Association, Bündner Fleischfabrikanten (SFF), Industrieverband Heimtierbedarf (IVH), Verband für Heimtiernahrung (VHN).

Quality and Hygiene

We go to great lengths to ensure we consistently achieve and maintain the highest levels of quality.

In addition to unannounced external audits, we regularly audit our own facilities.

The internal quality department at each location regularly audits the factory through site inspections.

As part of our supplier management we regularly audit our suppliers, including with the help of external auditors, and help them to continue making improvements.

Our production facilities have implemented extensive monitoring systems to randomly inspect microbiological, sensory and analytical criteria in production.

We have established mandatory quality standards for every production step before a product is approved for the next manufacturing process, such as temperatures and exposure time for heating processes, duration of the smoking process, degree of drying, etc.

Our production facilities are highly streamlined. Some of the production lines are internal company developments and therefore optimally tailored to the specific manufacturing processes. As a result, our products reach shelves in the shortest possible time and while still fresh.

Our employees are continuously trained in product safety and quality.

Access to our facilities is strictly limited and only permitted with hygiene clothing including safety shoes and bonnets. Critical areas can only be accessed through hygiene locks.

Animal Welfare

We stand for species-appropriate animal housing and feeding and for compliance with the law regarding transport and slaughter.

For products made with Swiss meat, we process raw materials complying with Swiss animal welfare standards. The animal welfare standards lay down basic parameters such as free-range conditions, natural light, livestock density, at least 8 hours of continuous darkness per day and no antibiotics or hormones to boost production in breeding.

Various standards to which we are committed include or are specifically aimed at animal welfare.

Continuously making improvements to benefit animal welfare is something we take extremely seriously.

Healthy Diet

At Ospelt, it’s all about food. We’re well aware of our responsibility to the public. Everybody is free to decide how they eat. When it comes to health, one’s diet is certainly an important aspect but only a part of the whole picture. A healthy diet includes wise choices, balanced intake, the right amount, the speed with which food is eaten and the quality of the actual products. And we do our part.


When it comes to allergens, we recommend that consumers learn about the ingredients and additives in products before consuming them and consult a professional when in doubt. If you have specific questions about a product, please use the contact form to get in touch with us.

Here you will find a list of the 14 most prevalent allergens:

  • A – cereals containing gluten (wheat, rye, barley, oat, spelt, kamut or hybrids thereof) and products containing them
  • B – shellfish and products containing shellfish
  • C – eggs and products containing egg
  • D – fish and products containing fish
  • E – peanuts and products containing peanuts
  • F – soy and products containing soy
  • G – milk and dairy products (including lactose)
  • H – edible nuts (almond, hazelnut, walnut, cashew, pecan, Brazil nut, pistachio, macadamia) and products containing them
  • L – celery and products containing celery
  • M – mustard and products containing mustard
  • N – sesame seeds and products containing sesame seeds
  • O – sulphur dioxide and sulphites over 10 mg/kg
  • P – lupin and products containing lupin
  • R – mollusc and products containing mollusc
Occupational Health and Safety

In order to guarantee occupational health and safety, the primary responsible officer at Ospelt reports directly to management.

A safety officer appointed for each facility is the contact person for all employees and additionally supports managers regarding their responsibilities in implementing safety provisions in the workplace.

We conduct a risk assessment for each workplace, carry out audits of compliance with the laws and implement appropriate measures to correct hazards and strain. All employees receive appropriate safety training.

Incidents jeopardizing safety as well as all accidents are analysed promptly and the necessary measures taken. As a guarantee thereof, we have implemented the “Occupational Safety Internal Reporting System”.

Environment and Energy

Here at Ospelt we focus on using energy and resources in a conscientious manner. We continuously implement measures through energy programmes at all of our facilities to increase energy efficiency and reduce CO2 emissions. Our production in Bendern (Liechtenstein) uses district heat from the Buchs (Switzerland) waste-to-energy plant, reducing the annual CO2 emissions by approximately 10,000 tons. The condensate is used to supply surrounding industrial parks with district heat.

Our facilities in Apolda (Germany) use thermal discharge and operate combined heat and power units. Both facilities have an ISO 50001 energy management system and are certified to this standard. Several of our production facilities use energy-efficient LED lighting.
Our production facilities are continuously being modernised and aligned with cutting-edge technologies. As a result, environmental pollution can be kept as low as possible. New processes are tested to determine their environmental sustainability and energy efficiency.
Our waste disposal strategy operates according to the principle of avoid, reduce and recycle.

Our production plants separate waste material according to these recyclable categories: plastics, wood, cardboard, metals, electronic waste and hazardous waste. The cooling devices use natural refrigerants which are easier to recycle

Company Mobility Management

We strive to reduce traffic stemming from our business activities in order to protect the environment and to save on resources, or to keep these at an economically and environmentally sound level. To meet these standards, our locations have implemented a company mobility management.
We promote car pools and soft mobility by bike and public transportation. Employees using alternative transportation receive a mobility bonus.
However, our commitment doesn’t stop within the company but also extends to the local region and beyond. This is demonstrated by our participation in the mobility group of the Liechtenstein Chamber of Commerce and Industry and our involvement in the PEMO project (sustainable commuter mobility) covering the four-country region Germany-Austria-Switzerland-Liechtenstein.

Consumer Questions About Pet Food

Do you have specific questions about our pet food? Here will find a contact form to assure you receive the correct assistance.

Acting responsibly

The Ospelt Group pursues a deliberate sustainability policy in line with its principles of openness, clarity, courage, diligence, and responsibility.

  • Added value We take account of sustainability factors throughout our entire value chain.
  • Product responsibility All the company‘s employees take responsibility within their domains for product quality and safety.
  • Innovation We advance the development of technologies to continuously improve our high quality standards and product safety.
  • Quality We promote our employees through continuing training so that they can meet our standards.
  • Competition We comply with the laws of the countries where we operate.
  • Job security We secure our need for specialists in all areas through basic and continuing training.
  • Dialogue We develop our sustainability goals through dialogue with our stakeholders.
  • Workplace We pursue a good working atmosphere and meet social standards. We promote the health consciousness of our employees and encourage preventive healthcare.
  • Occupational safety Each employee is jointly responsible for occupational safety in the workplace. We do every­thing in our power to continuously improve the occupational safety of our employees.
  • Regional engagement We are committed to the education of young people, and we support charitable organisations and institutions with targeted cash and in-kind donations.
  • Animal welfare We are committed to species-appropriate keeping and feeding of animals as well ascompliance with legal regulations during transport and slaughter. We support the continuous development of animal welfare.
  • Employee development We leave room for the personal and individual development of our employees, promote their professional skills, and open up career opportunities within our Group.
  • Equal treatment We respect our employees equally, regardless of gender, sexual orientation, ethnic or social origin, language, religion, or belief.
  • Resources We strive to use resources responsibly and carefully, steadily reducing our consumption.
  • Waste We reduce waste through prevention and recycling.
  • Energy To protect the climate, we strive to achieve the highest level of energy efficiency and to reduce our CO2 emissions.
Importance of Packaging

Packaging is particularly important when it comes to foods, serving numerous crucial functions:

  • Consumer Service
    Consumers find important information on packaging such as manufacturer, ingredients, nutritional values, country of origin, expiration date, labels, etc. This information is subject to the duty of declaration and provides consumers with details about the product. The name, design and logos are also part of our consumer service with the aim of helping to navigate the sea of products.
  • Portioning
    Packaging allows products to be offered in different sizes. Single-person households have different needs than large families. The packaging also aids with logistics, i.e. transport and storage. Appropriate sizes and units tailored to logistics help to reduce waste from packaging.
  • Hygiene and Protection
    In the food industry, hygiene and product protection are particularly important topics. The right packaging for the product helps maintain quality. For pasteurisation and sterilisation, packaging must be airtight to ensure shelf life. Packaging protects products in the interest of the consumer.

Food packaging is governed by a large number of laws. The main focus is always on shelf life and product protection. Many regulations also address waste management, environmental protection and recycling.

Ospelt Packaging

Ospelt has extensive know-how and decades of experience in packaging. Experts in our packaging development department work with an eye to the future. Their primary focus is on packaging materials, sizing, practical applications, reducing packaging and recycling.

The aluminium trays used internationally in pet food trace back directly to the inventive talent of the company’s founder, Herbert Ospelt. Other packaging can also be traced back to Ospelt and are trademarked designs.

Packaging at Ospelt

Pouches, cups, soft packaging and cardboard boxes of various sizes leave the Ospelt facilities every day for all over the world. A non-exhaustive list shows the huge array of possibilities:

  • Aluminium trays and lids bound to plastic in all shapes and sizes
  • Flexible packaging in mono-, duplex- and triplex foil, in different sizes and forms, both prefabricated and off the roll
  • Solid cardboard in a variety of materials, structures and thicknesses in various designs
  • Self-adhesive labels
  • Wet glue labels, single- and multi-ply
Plastic Packaging

Here at Ospelt we are very aware that plastic packaging should be viewed critically with respect to the environment. We strive to reduce packaging and find alternatives. In doing so, we are bound by numerous consumer protection regulations. Plastic still remains the best solution to date.

By disposing of waste properly, avoiding littering and dealing wisely with packaging, we can all help protect the environment.

Commitment to Employees

We employ staff with general training, food specialists (food technologists, food practitioners, process engineers, etc.) and also unskilled labourers. Our administration includes qualified specialists in IT, logistics, HR, purchasing, accounting, marketing, and more.

We require and support motivated employees on the job and offer exciting opportunities for advanced training.

We train in a variety of departments, including commercial specialists, computer scientists, food technologists, logistics specialists and mechatronics engineers.

We promote a climate of openness and mutual respect. We train new employees on the principles of good teamwork.

In Liechtenstein, Ospelt is bound by the collective labour agreement for metal and non-metal industry of the Liechtenstein Chamber of Commerce and Industry and the Liechtensteiner Arbeitnehmerverband LANV.

Herbert Ospelt Anstalt   |   Schaanerstrasse 79   |   FL-9487 Bendern
Tel +41 58 377 10 00   |   Fax +41 58 377 14 00   |